includes detailed logs as part of our basic package. The Reports
module goes one step further and allows customers to track an individual
employee's or customer's responses over a period of time spanning
For example, a customer may wish to track an employee's availability
for certain types of call-out scenarios. When sending out a notification
or deploying a plan, customers can select, "Track Availability."
The recipient's response to this is recorded and computed as part
of an "Availability Report," which shows the percentage
of call-outs for which that particular recipient is available.
HyperAlert users can ask additional questions of message recipients
after the initial notification and identification, such as "are
you available to report for duty in one hour?" or "is
everything at your location secure?" The Reports module allows
users to determine the period of time for the query and quickly
see the results of various notifications.
Clients can mine this data for many purposes, including scenario
analysis, customer satisfaction management, and to manage operational