The following response needs assessment is used as a tool by HyperAlert
to help you, our customers, consider and identify your critical
needs. We analyze your responses to help us determine how best to
assist you in solving your pressing communications and emergency
- How does your company communicate with large groups of employees
on a daily basis? during emergency situations? (For example, with
email, call trees, software, etc.)
- How long would it take your company to communicate with 500
employees and be sure they received the information? If applicable,
1000 employees or more?
- What is particularly effective or lacking about the way you
- Do you feel that critical response time is sometimes lost trying
to assemble a group of responders? How much time is lost?
- Do you use multiple software systems to communicate with your
employees? If so, how many separate software licenses are required
to maintain your current software support systems?
- If applicable, how much time is devoted to employee training
on each system?
- If you have a notification system, is it easy-to-use? How much
training is typically required for employees to effectively use
- If you have a notification system, do employees use it in daily
operations as well as emergency notification? If not, why not?
- Do employees report difficulty in using any of the systems?
If so, what are the difficulties?
- If software is currently used to communicate with employees
or customers, how easy is it to maintain up-to-date contact information?
- Can you upload contact information from your existing HR database?
- Does your company routinely send out For Your Information (FYI)
pages to groups of people?
- If you or your colleagues could design your own response management
system, what would it consist of and how would it work?
- Shifting gears, when you have an emergency, how do you manage
your communications and implement your emergency response plan?
- What are the goals and objectives of your current response plan(s)?
Which department or person is responsible for maintaining and
- Are there agencies outside your company that you call on to
help during an emergency situation? Are you able to reach them
easily with your existing method of contact?
- If yes, how many agencies do you rely on, and what communications
devices do they use? Are they the same devices your company uses?
- During emergency scenarios, do you designate Central Command,
Mobile Command, and Alternate Command locations? Does changing
locations effect the way you manage communications? If so, how?
- If you use a notification system, can it be activated by telephone
as well as through the Internet?
- When assembling a group of responders, do you have a method
to quickly identify their availability and their ETA to the scene?
- Is it important for you to be able to access documents associated
with your response plans during an emergency? Can you currently
access them using the Internet?
- If you use a communication system as part of your emergency
response, do you need for that system to allow you to adapt the
emergency response plan to the live conditions for that situation?
- Again if you use a communication system, do you need it to handle
multiple, simultaneous contact efforts?
- What type of emergency plan logs do you currently keep? Would
access to real-time logs of plan events and employee responses
- Once plans have been deployed, can data on plan events, personnel
actions and system response times be used to generate logs and
- If you have a communications system currently, is it capable
of receiving external data and making 'automatic' notifications
or alerts for emergency response?
- If yes to the above, can you describe these applications and
how they are integrated into your enterprise systems?
- Would an integrated solution capable of managing a full range
of response functions across multiple operations and locations
be a useful tool?